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Privacy Policy
Dokkio, Inc. (“Dokkio,” “we” or “us”) provides you and your team a cloud service that helps you organize, find, understand and work with your shared files and relate them to business activities and entities. This Privacy Policy explains how Dokkio collects, uses, and shares the personal information, document information and other content we collect from visitors to https://dokkio.com and our other websites where this Privacy Policy is posted (collectively, the “Sites”), the Dokkio application and online services (“Apps”) and from any other interactions you have with us (collectively, with our Sites and Apps, our “Services”).
Please note that this Privacy Policy does not apply to our processing of information about our employees or contractors.
Where permitted, providing us with your personal information signifies that you have read, understand and agree to the terms of this Privacy Policy and our Terms of Service currently available at https://dokkio.com/tos as updated from time to time (“Terms of Service”).
Click on the links below to jump to each section:
1. How We Collect and Use Information
When we use the term “personal information,” we mean any information that can be used to identify you, directly or indirectly, as an individual person.
We collect information in a variety of different ways:
a. Information You Provide to Us.
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Registration. We collect information that you or your company or organization provide to us when you set up an account with us, including your name, contact information, employer name, job title, demographic information, location, username, password and team member information. You may also provide us with access to your third-party online accounts (“Third-Party Accounts”). We use this information so that we may provide our Services, grant you access to your account, connect to content from the Third-Party Accounts, remember you and your preferences and to enable your interaction with your content, collaborators and coworkers.
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Communications. If you communicate with us through any paper or electronic message, including through survey responses, we collect your name, email address, mailing address, phone number, or any other personal information you choose to provide to us. We use this information to investigate and respond to your inquiries, and to communicate with you, to enhance the Services and to manage and grow our business. If you are registered for our newsletters or updates, we will communicate with you by email. To unsubscribe from promotional messages, please follow the instructions within our messages and review the Control Over Your Information section below. We may also send you transactional and Service-related messages (e.g., account verification, purchase confirmation, changes or updates to features of the Service, technical and security notices) by email, push notification, or – if you provide your phone number – by text message.
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If you represent a third-party company interested in using our Services, we will collect your name, company name, contact information and any other personal information you choose to provide to us. We collect this information to respond to any inquiries, to help facilitate an organizational relationship and to communicate directly with you.
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Job Applications. If you apply for a job with Dokkio, we will collect your name, contact information, demographic information, education and work history, work eligibility information and any other information you choose to provide. Eligible candidates may be asked to undergo a background check or other screening measures, which are facilitated by our third-party partners. We use this information to determine your eligibility for the role, facilitate your candidacy, make hiring decisions, and communicate with you through the hiring process.​
b. Information From Other Sources.
We may obtain information about you from other sources, such as other users, you employer, our affiliates, business partners and third-party service providers and combine this information with other information previously collected. In these cases, our Privacy Policy governs the handling of the combined personal information.
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Single Sign-On. We use single sign-on services to allow a user to enter login information from their company or organization, or from a third-party platform to access the Services. If you create or log into your account through a third-party site, such as Google, we may receive access to certain data and information from that site, such as your name, email address, profile picture and other information the site may provide to us and we may incorporate that information into your account profile. To learn more about the use of data collection technologies by these third-party sites, please visit each site’s privacy policy.
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Other Users. We may obtain information about you from other users when they interact with you through the Services, including through referrals. If so, we will collect information about the interaction between you and the other user, which we will use to facilitate the interaction and potentially reach out to you with information about the Services.
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Background Check Information. For job candidates, we may obtain information about you from references or our third-party background check partners, which we will use to determine your eligibility for the role and make hiring decisions.
c. Information We Collect Automatically.
We, and our third-party partners, automatically collect certain types of information about the device or browser you use when you visit our Sites, use our App, read our emails, or otherwise engage with our Services, Including:
We typically collect this information through a variety of tracking technologies, including cookies, web beacons, file information and similar technology (collectively, “tracking technologies”). For example, we collect information about your device and its software, such as your IP address, browser type, Internet service provider, platform type, device type, operating system, date and time stamp, a unique ID that allows us to uniquely identify your browser, mobile device or your account, and other such information. We also collect information about the way you use our Services, for example, the site from which you came and the site to which you are going when you leave our website, the pages you visit, the links you click, how frequently you access the Sites, whether you open emails or click the links contained in emails, whether you access the Sites from multiple devices, and other actions you take on the Sites. When you access our Services from a mobile device, we may collect unique identification numbers associated with your device or our mobile application (including, for example, a UDID, Unique ID for Advertisers (“IDFA”), Google AdID, or Windows Advertising ID), mobile carrier, device type, model and manufacturer, mobile device operating system brand and model, phone number, and depending on your mobile device settings, your geographical location data, including GPS coordinates (e.g., latitude and/or longitude) or similar information regarding the location of your mobile device, or we may be able to approximate a device’s location by analyzing other information, like an IP address. We may collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the Sites and to understand more about the demographics of our users. We may also work with third-party partners to employ technologies, including the application of statistical modeling tools, which attempt to recognize you across multiple devices. Although we do our best to honor the privacy preferences of our users, we are unable to respond to Do Not Track signals set by your browser at this time.
We use or may use the data collected through tracking technologies to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) provide custom, personalized content and information; (c) identify you across multiple devices; (d) provide and monitor the effectiveness of our Service; (e) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our website; (f) diagnose or fix technology problems; and (g) otherwise to plan for and enhance our service. We never use Google Data (defined below) for the purposes of advertising.
If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject cookies. Please note that doing so may negatively impact your experience using the Service or Sites, as some features and capabilities may not work properly. Depending on your mobile device and operating system, you may not be able to delete or block all cookies. You may also set your e-mail options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether you have accessed our e-mail and performed certain functions with it. Deleting cookies does not delete Local Storage Objects (LSOs) such as HTML5.
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We use “Google Analytics” to collect information about your use of the Services. Google Analytics collects information such as how often users access the Services, what pages they access when they do so and what other sites they used prior to using the Services. Google uses the data collected to track and examine the use of the Services, to prepare aggregate reports on its activities and share them with other Google services. To learn more about the use of data collection technologies by Google for analytics and to exercise choice regarding those technologies, please visit the Google Analytics Opt-Out browser add-on page.
d. Other Uses of Personal Information.
In addition to the uses described above, we may collect and use personal information for the following purposes:
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To create, maintain, improve, and operate the Services.
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To personalize your user experience.
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To communicate with you to provide technical or administrative support.
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To conduct, manage, and grow our organization.
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To analyze, research, investigate and improve the use of our Services and interactions with Third-Party Accounts.
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To prevent, investigate, respond to and notify relevant parties about fraud, unlawful or criminal activity, and unauthorized access to or use of personal information, our networks or our data processing systems.
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To meet legal, governmental and institutional obligations.
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To investigate and resolve disputes and security issues and to enforce our Terms of Service.
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For any other lawful, legitimate business purpose consistent with the requirements of this Privacy Policy.
2. How We Share Personal Information
We may share your personal information in the instances described below. For further information on your choices regarding your information, see “Control Over Your Information.”
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Service Providers. We may share your personal information with third-party service providers or business partners who help us deliver or improve our service or who perform services on our behalf, such as our technology providers, including web and mobile platforms and hosting providers, email communications providers, analytics providers and data storage providers.
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Regulatory or Legal Requirements, Safety and Terms Enforcement. We may share or disclose your personal information if we determine, in our sole discretion, that we are required to do so under applicable law or regulatory requirements, or if we reasonably believe disclosure is necessary to prevent harm or financial loss, or in connection with preventing fraud or illegal activity, and/or to enforce our Terms of Service.
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Affiliates. We may share your personal information with any companies and brands owned or controlled by Dokkio, and any other companies owned by or under common ownership as Dokkio.
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Business Transfers. We reserve the right to transfer any information we collect in the event we sell or transfer all or a portion of our business or assets or any portion or combination of our products, services, businesses and/or assets, including in a divestiture, merger, acquisition, bankruptcy, dissolution, reorganization, liquidation, or similar transaction or proceeding.
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At Your Direction. With the exception of Google Data (defined below), at your direction we may share your information with other third-parties, such as other users within your company, or publicly, such as if you post public comments on our Sites or provide product testimonials.
3. Additional Limits on Use of Your Google User Data
Our Services access and use the files and information about the files stored in your Google Drive service and the files attached to messages sent and received using your Gmail service through the Google Gmail and Google Drive APIs. The core functions of the Services include (a) categorizing, tagging and characterizing files, (b) relating files to business entities (such as customers or products) or activities (such as projects), (c) searching for files based on content or context, (d) suggesting categorizations, characterizations or contexts of files based on their contents, (e) consolidating, collaborating on or sharing files, and (f) manipulating and managing files in support of these activities, including renaming, copying, moving, uploading, downloading, previewing, editing and creating files and similar operations (collectively, the “Core Functions”). You can connect our Services to your Google accounts using OAuth authentication, a secure mechanism to give Dokkio access to your Google account data without letting us know your password. Notwithstanding anything else in this Privacy Policy, if you provide our Services access to your Google accounts, the Service’s use of those Google accounts will be subject to these additional restrictions:
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The Services will only use access to read, write, modify, or control Gmail message bodies (including attachments), metadata, headers, and settings, and Google Drive documents, folders, metadata, headers and associated content (collectively, “Google Data”) to provide the Core Functions of the Services.
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We will not transfer Google Data to other third-parties unless doing so is (a) necessary to provide and improve the Core Functions of the Services, (b) to comply with applicable law, or (c) as part of a merger, acquisition, or sale of assets.
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The Services will not use Google Data for serving advertisements.
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The Services will not allow humans access to your Google Data unless:
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we have your affirmative agreement for specific content;
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doing so is necessary for security purposes such as investigating abuse or technical issues;
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to comply with applicable law; or
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for the Service’s internal operations and even then, only when the data have been aggregated and anonymized.
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The Service’s use of information received from Google’s Gmail and Google Drive APIs will adhere to Google's Limited Use Requirements.
4. Control Over Your Information
Email Communications. From time to time, we may send you emails regarding updates to our Services, notices about our organization, or information about products/services we offer that we think may be of interest to you. If you wish to unsubscribe from such emails, simply click the “unsubscribe link” provided at the bottom of the email communication. Note that you cannot unsubscribe from certain transaction or Services-related email communications (e.g., account verification, confirmations of transactions, technical or legal notices).
Modifying Account Information. If you have an online account with us, you may have the ability to modify certain account information through “profile,” “account,” “settings,” or “preferences” (or the like) options provided on the Services. If you have any questions about modifying or updating any information in your account, please contact us at the email or postal address provided below.
5. Region-Specific Notices
a. European Union, UK and Switzerland.
If you are in the European Union, the United Kingdom or Switzerland, please know that Dokkio is typically the data processor of the personal information collected through the Services and we are only processing the data based on the documented instruction of our clients and the providers of Third-Party Accounts, who are the data controllers. However, in some instances, we are acting as a data controller, such as where we collect business contact information from our clients, or where the users of our sites are individuals that are unaffiliated with any controller. In such cases where we are acting as the data controller, the following terms apply to the processing of your information:
i. Legal Bases.
When we process your personal information as a data controller, we will rely on the following legal bases to process your personal information:
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Legitimate Interests. We might process your information because we have a legitimate interest in doing so. For example, we need to use your information to improve the Services, protecting your information, facilitating research, providing correspondence, and helping you identify potential follow-up action items and collaborators. We will hold on to this information for as long as our legitimate interests aren’t outweighed by the potential risk to your right to privacy, unless we have a legal obligation to keep the information for a longer time.
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Consent. We may ask for your consent to use or share your information for specific purposes. If we do, you will have the opportunity to withdraw your consent by contacting us using the contact information below. We will hold on to this information for as long as we need to fulfill the purposes of your consent, unless we have a legal obligation to keep the information for a longer time. We never share Google Data other than as described in the policy, even with your consent.
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Legal Obligations. We may need to collect and use your personal information to comply with our legal obligations or otherwise protect our rights or the rights of third-parties. For example, we may need to respond to valid legal process or take action to protect our users. We will hold on to this information as long as needed to fulfill the legal obligation or to protect our rights and those of third-parties.
ii. International Transfers.
Using the App may result in your data being transferred to and stored at facilities in the United States or other countries outside of where you live, where our Services are operated, or where our third-party service providers and partners are located. The data protection laws in these locations may not meet the same level of protection as in the EU, UK or Switzerland. Whenever we share information of users outside these regions, we want our users to be aware of the risks and to understand that we strive to put in place safeguards for such transfers.
iii. Data Rights.
When we process your information as a data controller, you can request access to the data we process, that we fix inaccurate information about you or that we delete your information. In some cases, you may also object to or restrict our use of your information. You may be able to exercise these rights by submitting a request here. Please note that these rights are not absolute and certain exceptions may apply.
If you have any questions or complaints about how we handle your personal information, please contact us directly. Note that you may also file a complaint with your local supervisory authority.
6. Links to Third-Party Websites and Services
For your convenience, our Services may provide links to third-party websites or services that are not governed by this Privacy Policy. To the extent that any linked third-party websites or services you visit are not owned or controlled by Dokkio, we are not responsible for those websites’ or services’ content or information practices. We encourage you to review the privacy policies of any site or service before providing any personal information.
7. Children’s Privacy
Dokkio’s Services are intended for use strictly by adults. We do not knowingly solicit or collect personal information from children under the age of 13. If we learn that any personal information has been collected inadvertently from a child under 13, we will delete the information as soon as possible. If you believe that we might have collected information from a child under 13, please contact us at support@dokkio.com.
8. Changes to Our Privacy Policy
We reserve the right to change this Privacy Policy from time to time in our sole discretion. We will post changes on this page and indicate the “last modified” date at the top of this page. Please check back often for any updates. Your continued use of our Sites or Services after any change in this Privacy Policy will constitute your acceptance of such change.
9. Contact Us
For additional inquiries about this Privacy Policy, please send us an email at support@dokkio.com, or contact us at 255 S. B Street, Suite 210
San Mateo, CA 94401 or 1-800-908-4857.
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